1. Introduction

At 7AI, accessible from https://7ai.co.uk, we are committed to protecting your privacy and handling your personal data transparently.

This policy explains the types of personal data we may collect, why we use it, the lawful bases we rely on, how long we may keep it, and the rights you have under UK data protection law.

2. Who We Are

7AI provides AI chatbot, customer support, lead capture, and business automation services for businesses.

For the purposes of UK data protection law, 7AI is generally the data controller for personal data collected through this website, contact forms, demo requests, and direct communications.

You can contact us at: info@7ai.co.uk

3. Personal Data We May Collect

The personal data we collect depends on how you interact with us. We may collect:

• Contact Information: name, email address, phone number, and any details you provide through forms or direct messages.
• Business Information: company name, website, industry, role, business needs, and project requirements.
• Usage Data: IP address, browser type, device information, pages visited, access times, and website interaction data.
• Communication Data: emails, support messages, chatbot conversations, demo requests, feedback, and enquiry history.
• Technical Data: information needed to secure, monitor, and improve our website and services.

4. How We Use Your Data

We may use personal data for the following purposes:

• To respond to enquiries, messages, demo requests, and support requests.
• To provide, maintain, and improve our AI chatbot and automation services.
• To understand your business requirements and recommend suitable AI solutions.
• To manage customer relationships, onboarding, communications, and service delivery.
• To improve website performance, user experience, security, and analytics.
• To send marketing communications where permitted by law or where you have opted in.
• To comply with legal, regulatory, accounting, or security obligations.

5. Lawful Bases For Processing

Under UK GDPR, we must have a lawful basis to process personal data. Depending on the activity, we may rely on:

6. Chatbots And AI Interactions

If you use our website chatbot or any AI-powered communication tool we provide, the information you type into the chatbot may be processed to answer your question, qualify your enquiry, provide support, or improve the service.

Please do not submit sensitive personal information through the chatbot unless it is necessary for your enquiry.

7. Sharing Your Data

We do not sell your personal data. We may share limited personal data with trusted service providers where needed to operate our business and provide our services.

• Website hosting and security providers.
• Email, CRM, form, analytics, and communication tools.
• AI, chatbot, automation, or technical service providers used to deliver our services.
• Professional advisers, accountants, legal advisers, or regulators where necessary.

8. International Data Transfers

Some third-party tools or service providers may process data outside the United Kingdom. Where this happens, we aim to use appropriate safeguards required under UK data protection law, such as recognised contractual protections or adequacy arrangements where applicable.

9. Data Retention

We only keep personal data for as long as necessary for the purposes described in this policy, including to respond to enquiries, provide services, manage records, comply with legal obligations, resolve disputes, and maintain business records.

Retention periods may vary depending on the type of data, the reason it was collected, and any legal or operational requirement to keep it.

10. Cookies And Analytics

Our website may use cookies or similar technologies to support website functionality, analytics, performance monitoring, and user experience improvements.

If we use non-essential cookies or tracking technologies that require consent, we aim to request consent where required by law.

11. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

No website or online service can be guaranteed to be completely secure, but we take security seriously and aim to protect the information we handle.

12. Your Data Protection Rights

Under UK data protection law, you may have rights including:

• Access: to request a copy of the personal data we hold about you.
• Rectification: to ask us to correct inaccurate or incomplete information.
• Erasure: to request deletion of your personal data in certain circumstances.
• Restriction: to ask us to restrict how we use your personal data in certain circumstances.
• Objection: to object to certain processing, including some legitimate interest processing and direct marketing.
• Data Portability: to request transfer of certain data where this right applies.
• Withdraw Consent: where we rely on consent, you can withdraw it at any time.

13. Marketing Communications

If you choose to receive marketing communications from us, we may use your contact details to send relevant updates about AI automation, services, offers, or business content.

You can opt out of marketing communications at any time by using the unsubscribe option, if provided, or by contacting us directly.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office. You can find more information at https://ico.org.uk.

15. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, tools, or business operations.

Any updates will be posted on this page with a revised “Last Updated” date.

16. Contact Us

For privacy questions, data requests, or concerns about how your information is handled, contact:

7AI
Website: https://7ai.co.uk
Email: info@7ai.co.uk