Last Updated: 7/11/2024
1. Introduction
At 7Ai, accessible from https://7ai.co.uk, we are committed to protecting your privacy and handling your personal data transparently. This policy outlines how we collect, use, and protect personal data in compliance with the UK General Data Protection Regulation (GDPR).
2. Who We Are
7Ai, registered in the United Kingdom, builds custom AI chatbots and provides AI support services. For GDPR, we are the “data controller” responsible for your personal data.
3. Data Collection and Usage
We may collect various types of personal data based on interactions with our website, services, and communications. These include:
- Contact Information: Name, email address, phone number, and postal address.
- Professional Information: Company name, job title, and industry.
- Usage Data: Information about how you interact with our website, like IP address, browser type, and access times.
- Communications: Records of your correspondence with us (e.g., support requests, feedback).
4. Legal Bases for Processing
Under GDPR, our processing of personal data is based on the following legal grounds:
- Consent: When you have provided consent (e.g., newsletter sign-up).
- Contractual Obligation: When data is necessary to fulfill our service agreement.
- Legitimate Interest: For business and customer service purposes, such as enhancing services and ensuring security.
5. How We Use Your Data
We use personal data for the following purposes:
- To provide and maintain our chatbot solutions.
- To respond to inquiries and provide support.
- To improve our services and customer experience.
- For marketing purposes, if you’ve opted into communications.
- To comply with legal obligations or resolve disputes.